Collection Specialist

Job Summary:
The Collection Specialist will be responsible for analyzing the aging for a particular group of attorneys and managing the collection process to ensure all accounts are current. This will be done by contacting clients about past due and outstanding invoices more than 60-90 days old by telephone or in writing. The Collection Specialist will maintain a current log of actions taken with comprehensive notes in the collection system (ARCS2G). The Collection Specialist will work with management to structure payment plans for past due accounts where necessary and monitor compliance.

Responsibilities:
• Work as part of a team to handle specific offices or groups of Attorneys
• Proactively identify collection and credit risks
• Analyze firm reports to begin the collection process
• Work with Attorneys to review the status of their respective accounts receivable to assist in making sure bills are paid in a timely manner
• Daily contact with clients to collect all open invoices
• Structure payment plans
• Handle calls to clients, research client questions, issues and retrieve back-up as needed
• Keep notes current in collection system (ARCS2G), including contact information , follow-up dates and tasks
• Prepare write-off requests forms for Office Managing Partners to approve
• Assist in researching unidentified payments
• Work with the Billing and Cash Application Departments to resolve collection and billing issues as needed
• Participate in mid-year and year-end collection campaigns
• Assist when needed with check entry, scanning, bar-coding and deposits to bank
• Serve in a back-up relief role in cash application
• Be readily available to work or assist on any special projects
• Heavy phone work for yearend push to reach collection goals for the year

Skills:
• Strong negotiation and problem solving skills
• Ability to meet assigned deadlines and targets
• Ability to work with a variety of personalities and scenarios
• Strong computer skills in Excel, Word, Aderant and ARCS2G
• Good written and verbal communication skills
• Excellent work ethic and attendance
• Ability to work independently
Qualifications:

• Bachelors or Associates Degree with 3+ years collections experience preferably in the legal field or professional services.